VAT Exemption

Eligible for VAT exemption? Click here to register

If you qualify for VAT Exemption, please register using the link above. This will allow to complete a VAT Exemption Declaration prior to placing your order – or you can register at Checkout if you prefer.


You are exempt from paying VAT on exemptible items if you are:

An Individual : If you are chronically ill or disabled and the products are for your personal use. You do not need a Doctor’s letter or other such documentation. Full details can be found at  HM Customs and Excise, Notice 701/7, VAT Reliefs for disabled and older people.

A Charity : Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at VAT Notice 701/1, Supplies to charities.

Some conditions that qualify

Please note, this list is not exhaustive, if you are in any doubt as to whether you qualify for VAT exemption just call one of our helpful staff on 01753 387497.

  • Osteoporosis
  • Arthritis
  • Multiple Sclerosis
  • Parkinsons’ Disease
  • Stroke
  • Heart Attack
  • Angina
  • Diabetes
  • Hip / Knee Replacement
  • Amputee
  • Cancer
  • Spondylitis
  • Blindness
  • Deafness
  • Mental Disability
  • Crohn’s Disease

Non-eligible customers: VAT exemption is not available to trade purchasers, or those who cannot declare a valid qualifying medical condition.